Important: The drawings are carefully packed in order to be well protected inside the parcel during shipping. Upon reception, if the packaging is damaged, you must refuse it. Indeed, once open, the parcel will be considered as accepted and you will no longer have the possibility to return it. In that case, send me an email to let me know that you've refused the parcel and to tell me if you want to get a refund or if you want me to send you a new parcel.

Other possible cases:

1) In the case of reproductions:
If it's an error of product, you have a week to send the parcel back to me. To do so, you send me an email to let me know about the problem so that I can prepare a new parcel. You send the reproductions back to me in their original packaging and upon reception of the parcel, I give you a refund on the shipping charges for the return and I send you a new parcel at my expenses, of course.

2) In the case of a creation exposed on the site:
If for any reason you were not completely satisfied with the original of a drawing exposed on the site, you'll have the possibility to return it to me within 7 days in its original packaging and in perfect condition. It's only on these conditions that you'll get a full refund on the drawing; however the shipping charges for the return will not be refunded.

3) Personalized drawing commissions cannot be returned.

Address for the returns:

Aurelia-art.com
18 Allée des Libellules
Lieu-dit Delphingue
69220 CHARENTAY
FRANCE

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