Terms of Service

• Presentation of the activity
• Procedure for a commission
• Prices of the different products
• Conditions and Payment Due Date
• Reservation of the original of a drawing
• Returns Policy
• Limited Guarantee
• Shipping conditions and charges
• Property Reserve
• Copyrights
• Applicable law

Presentation of the activity

Aurelia-art.com is an online gallery that offers 3 kinds of products:

• reproductions of drawings displayed in the gallery on high quality photo paper
• creations (originals of drawings) displayed in the gallery
• personalized drawing commissions that can be done in different styles
  
  

Procedure for a commission

Step 1: the choice of the pictures. It can be only one picture or a selection of pictures if you want to combine several elements on the drawing. The clearer the pictures, the more lifelike the drawing will be. If you send me the reference pictures by email, I'll ask the resolution of the pictures to be as high as possible. You can also send me the originals of the pictures at the time you order the commission and I'll give them back to you when I send you the drawing.

Step 2: Discussions about all the details of the commission in order to precisely estimate the price of the creation.

Step 3: I make a draft containing all the elements of the drawing and I send it to you by email along with a contract recapping all the terms of the commission. When we agree on the draft, you send the signed contract back to me (either by email or by snail mail) and you make a down payment corresponding to 30% of the creation price. After receiving the contract and the down payment, the commission is added to the commission schedule.

Step 4: I send you an email to let you know when I start working on the commission. The time needed to draw the creation depends on the style of drawing you've chosen, it will have been estimated in step 2. You'll have the possibility to follow the progression of the drawing either on aurelia-art.com if you have allowed its publication, or by email. This way, you'll be able to intervene if some slights modifications have to be done.

Step 5: When your drawing is completed, I send you an email with a tagged scan to know if there are modifications to do before fixing it.

Step 6: Once you've paid the balance due, I send you the drawing.

I'll be available to answer your questions all along the commission.

Prices of the different products

1 - Reproductions (prints)

The prices include sales tax as well as the folders which individually protect the reproductions. For shipping and handling charges, see Conditions and Shipping Charges.

2 - Creations

Below you'll find the different prices for portraits, which means head + shoulders of the subjects, no background. Size: 36x26cm (10x14 inches)
If you're interested in another type of creation (animal portrait, landscape, monument, car, etc.) or if you want extra elements on the portrait, I invite you to contact me by email so that I can draw up an estimate.
The prices of the drawings are based on the number of hours needed to create them. They include all the taxes as well as the folders which individually protect the creations. The originals being sent as Registered Mail R2, the shipping and handling charges depend on the country you live in. See Conditions and Shipping Charges.

Conditions and Payment Due Date

You can pay your commission by:

• Paypal (possibility to pay by credit card without having to create a Paypal account)
• International money order payable in Euros and accepted in France

Sending cash by snail mail is forbidden by French law. Please note that International money order payments add extra time to the realization and/or the delivery of the commission. They have to be made out to Aurelia Chaintreuil and sent to

Aurelia-art.com
Delphingue
69220 CHARENTAY
FRANCE

When you buy reproductions or originals of drawings, you pay at the time you order.

When it's a personalized drawing commission, the client signs a contract and makes a 30% down payment with the order. Keep in mind that this down payment is not refundable. When the drawing is completed, the client receives an email with a scan for approval and then pays the balance due.

Reservation of the original of a drawing

Here is the procedure for the reservation of the original of a drawing:

First, you have to contact me by email to check if the original of the drawing you're interested in is still available. If that's the case, I'll send you by email a reservation form (see example HERE) that you will have to print and send back to me, by mail, filled, dated and signed. (If you can't print it yourself, I'll send it to you by mail).

To validate the reservation of the original of a drawing, you'll be asked to make a down payment corresponding to 20% of the price of the original of the drawing (or 20% of the total value of the originals should you want to reserve more than one original drawing). This down payment is not refundable and can be payed:
- by Paypal (I'll give you the address at the required time)
- International money order payable in Euros and accepted in France to Aurelia Chaintreuil and sent, as well as the reservation form, to:

Aurelia-art.com
Delphingue
69220 CHARENTAY
FRANCE

The Terms of Service are the same whether the original drawing was purchased after a reservation period or not.

Returns Policy

Important: The drawings are carefully packed in order to be well protected inside the parcel during shipping. Upon reception, if the packaging is damaged, you must refuse it. Indeed, once open, the parcel will be considered as accepted and you will no longer have the possibility to return it. In that case, send me an email to let me know that you've refused the parcel and to tell me if you want to get a refund or if you want me to send you a new parcel.

Other possible cases:

1) In the case of reproductions:
If it's an error of product, you have a week to send the parcel back to me. To do so, you send me an email to let me know about the problem so that I can prepare a new parcel. You send the reproductions back to me in their original packaging and upon reception of the parcel, I give you a refund on the shipping charges for the return and I send you a new parcel at my expenses, of course.

2) In the case of a creation displayed on the site:
If for any reason you were not completely satisfied with the original of a drawing displayed on the site, you'll have the possibility to return it to me within 7 days in its original packaging and in perfect condition. It's only on these conditions that you'll get a full refund on the drawing; however the shipping charges for the return will not be refunded.

3) Personalized drawing commissions cannot be returned.

Address for the returns:

Aurelia-art.com
Delphingue
69220 CHARENTAY
FRANCE

Limited Guarantee

Depending on the setting of your computer screen, there can be a slight difference between the scans you see on your screen and the tones of the original drawings or reproductions.

The reproductions are made using an Epson printer, Epson high quality photo paper and Epson ink cartridges. In normal conditions of preservation, the reproductions have a 70-year guarantee (and even more if they're printed in black and white only).

The creations are made on high quality drawing paper (watercolor or bristol) and fixed with 2 layers of fixative. They also have a 70-year guarantee in normal conditions of preservation.

Shipping conditions and charges

1 - Conditions

If you order reproductions of drawings or creations displayed on the site, they will generally be shipped within 2 working days following the reception of your payment. In the case of a personalized creation, if you pay the balance due as soon as the drawing is considered as « done », you'll have to add at least one day to allow the fixative applied on the drawing time to dry.

I ship everywhere in the world.

2 - Shipping and handling charges

These rates apply from July 1st, 2011

The shipping and handling charges are not included in the price of the prints. Therefore, they are applied only once. They are independant of both the number of items and the total weight of the order.
Since July 2011, La Poste no longer offers the option « Standard International Letter », so all the orders will be sent as « Priority Letters ». So, there are now 3 different shipping rates (see the list below) :
- France, Metropolitan (1) – priority shipping : €3.25
- European Union + Switzerland (2) – priority shipping : €6.10
- Other countries + DOM TOM (3) – priority shipping : €7.35

For the originals of drawings

The originals of drawings are sent as Registered Mail, i.e. a delivery on the signature of the person it is addressed to. There are 3 shipping rates, depending on the country you live in (see the list below):
- France, Metropolitan (1) : €6.60
- European Union + Switzerland (2) : €11.40
- Other countries + DOM TOM (3) : €12.65

If you would like to order prints at the same time as you order the original of a drawing (be it a print of the drawing in question or a print of another drawing), the shipping and handling charges will correspond to this fee (see above) no matter the number of products in the package.

(1) France, Metropolitan France, Andorra and Monaco
(2) Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the City of Vatican.
(3) DOM TOM, European countries outside the European Union and all the other countries.

Property reserve

I remain the owner of the creations and reproductions as long as the balance of your order hasn't been paid.

Copyrights

All the images displayed on www.aurelia-art.com are protected by the (French) code of intellectual property which stipulates, among other things, that:

Article L121-1.The author enjoys the right of the respect of his name, of his quality and of his work. This right is attached to his person. It is perpetual, inalienable and imprescriptible. [...]

Article L121-2.Only the author has the right to disclose his work. [...] He determines the disclosure process and sets the conditions of it.

Article L121-4.Notwithstanding the transfer of his right of exploitation, the author, even subsequent to the publication of his work, enjoys a right of repentance or withdrawal towards the assignee. [...]

Article L122-1.The right of exploitation belonging to the author includes the right of representation and the right of reproduction.

Article L122-4.Any full or partial representation or reproduction done without the consent of the author or his beneficiaries or assigns is unlawful. It is the same for the translation, the adaptation or the transformation, the arrangement or the reproduction by any art or technique.

So you are not allowed to reproduce the creations displayed on the site as well as the ones done as commissions. If you wish, you can order reproductions of your commissioned artwork.

Applicable law

The applicable law is the French law.
The parties agree to submit to the exclusive competence of the materially competent jurisdictions in Lyons (France) which will judge, in accordance with the French laws, any issue relating to the contract signed at the time you commission a personalized drawing or to the purchase of creations/reproductions via the online store.